Complete customer satisfaction is our primary goal at Fairweather Johnson. Due to the possible human error, it is the customer’s responsibility to verify that the merchandise received matches what was ordered and resolve any claims with Fairweather Johnson. before garments are altered. It is the customer’s responsibility to inspect and test all merchandise before washing, printing, or any type of decorating. Once merchandise is altered in any way (screen printed, embroidered, relabeled, washed, dyed, embellished, etc.), the customer cannot return or make any claims/exchanges.
Product claims must be made within 5 days of receipt of goods. Goods must be returned in their original condition and accompanied by a copy of the original packing list Returns will only be accepted with prior authorization. Return shipments will be refused, if not accompanied by a Return Merchandize Authorization (RMA or RA) code. The customer is responsible for all return freight charges. Samples and items on special/clearance are non-returnable. Returned goods may be subject to a 15% restocking fee.
Once your return is received and inspected by our warehouse return department, we will process your refund and automatically apply a credit to the original form of payment. Please allow 5-7 business days for processing.
